We are Berlin´s leading service provider within the field of ticketing for cultural events.
Due to our longtime commitment within the ticketing business for cultural events, papagena Kartenvertriebs GmbH is today a competence centre for sales marketing and customer care. Our portfolio ranges from project analysis, consulting services, selective sales marketing and manpower support to full-service processing of ticket sales for our partners.
Independent ticketing service
Specialist for the Berlin – Brandenburg area with nationwide clients
Network partner for top-class promoters of cultural events
Flexible service provider with quick adaptability
Advisory services and professional training
Call and customer care centre
We offer our cooperation partners advisory and training services for the optimization of their ticket sales.
We are more than happy to support first-time promoters as well as established cultural institutions with our first-class ticket sales know-how whether it be as a full-service business operations transfer or a partial execution of ticket sales. In any case, of course, without loss in revenue. As your partner, we see you through all the processes within ticket sales pinpointing efficient controlling, timing and optimization alternatives along the way.
Alongside our wide-ranging advisory services, we also support our cooperation partners in the training of their staff. We offer workshops on new ticket softwares for box office and customer care staff, as well as coach management staff in upgrading the organisation of their ticket sales departments.
The papagena call and customer care centre with its state-of-the-art work stations is situated in the district of Berlin Kreuzberg.
From our call and customer care centre, our colleagues handle hundreds, even thousands of incoming ticket and service requests in the name of our partners on a daily basis. The benefits for our cooperation partners are obvious: By transferring their ticket sales to papagena, the in-house call center is disburdened, costs are thus reduced and additional capacities for other relevant internal and external work tasks are set free.
An up to date ticketing service cannot be covered entirely by in-house sales channels such as box office, telephone services and homepage, but must include external sales channels like Internet sales via partners and external pre-sales box offices, etc..
In order to keep up with the fast-paced developments within the field of ticketing, one needs qualified staff as well as state-of-the-art communication and ticketing technology.
As an external ticketing specialist, papagena is in possession of these means and competences allowing our partners to fully concentrate on the execution of attractive cultural events.
By consigning the ticket sales to an external service partner, cultural institutions are placing the responsibility of one of their most important sources of income in the hands of their ticketing partner. This is a responsibility which papagena takes very seriously.
Decisive for the trust that promoters place in papagena are two aspects of our business strategy:
papagena will support you in all administrative proceedings regarding the ticket sales.
We will take care of the communication, ordering and encashment management for you. For promoters this means that transferring the various tasks within the field of ticket sales is freely scalable.
Our back office supervises all operative processes essential for a frictionless work process at the front office such as order management, invoicing as well as allocation and booking administration, encashment management, dunning and other administrative duties.
Over the years, the need for attractive marketing operations has grown increasingly. Consequently, papagena has expanded its field of operations from being a mere service agent working for promoters and customers to being an active connector acting between promoters, other business institutions, the media and the end customer. Today, papagena is a true competence centre for ticketing operations within the field of cultural events.
papagena supports its cooperation partners extensively in all aspects of ticket sales: We will pinpoint ways of increasing customer loyalty and winning over new customers. Working closely together, we will help creating the best possible frame conditions to increase your ticket sales.
In order to be able to adjust event offers and optimize sales structures in process, we attach great importance to an intensive dialogue with promoters and end customers. We operate with all current ticket systems and are thus predestined to advice and coach you in the process of developing the appropriate customer relationship management strategy for your events.
Furthermore, with our Kultur Highlight Shop – an online marketing and service-tool – we offer you the possibility to present special ticket deals and reductions for pre-selected business and media partners as well as their employees, members, and customers. Moreover, the communication of the Kultur Highlight Shop special offers is augmented by our mailouts to end customers who have subscribed to our extensive mailinglist.